Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-14 Business days |
| Canada, Europe |
7-14 Business days |
| Australia, New Zealand |
7-14 Business days |
| Central & South America |
7-14 Business days |
| Asia |
7-14 Business days |
| Africa |
12-18 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of oceanbreezegear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***r
It is a really nice size. I Iove the color. I intend to use it at the pool tomorrow. Quick delivery. It is very soft and has a small pile. Thank you seller.
S***n
reasonable quality towel….quite soft. good size. other microfibre towels I have purchased, came with a compression bag to make it pack down smaller for trips to beach or camping….that addition would habe made it perfect.
m***r
Bna quality Big It needs to be wet so that it dries better
S***e
I brought for drying the car
D***f
This is huge! it goes around me twice. Will be perfect for the gym because the towels they have there are atrocious
a***r
Супер! Быстро сохнет и отлично впитывает влагу
m***r
ok
c***r
perfect absolutely huge towel.
Customer
Buenos
h***r
Received my order on time. Quality as described on the website.express service and delivery.
J***n
Arrived fast
S***m
Fantastic
R***e
great
S***n
Good
Customer
It’s pretty much as expected. Same thickness as a small microfiber cloth but obviously this is much bigger for drying your body. I’ve not used it yet so can talk about the water absorption.
J***r
Order was delivered in two parts one yesterday and one today, delivered by two different couriers yet purchased from this shop, bizarre in the extreme. Super Quick delivery well packedged highly recommend. Have to say lovely towels though.
B***e
small but nice
Customer
Качество немного не то что на фото
T***t
Beautiful and large towel.
T***t
Large and beautiful warm and pleasant towel.
A***z
Very beautiful💯
Customer
received greatly appreciated 👍
O***o
Zamovlennya carnage, and the delivery of the Duge shvidka, the goods will be given to the list and the declared characteristics
A***n
It went very well and the product works good
L***t
thank you for a perfect transaction 💞
a***r
This is a gift for my sister. It’s her favorite color. I love these microfiber towels! Super absorbent material and perfectly oversized for full coverage. Nice variety of colors, too.
f***r
I bought this towel to dry my dog quickly after becoming wet after a rainy walk. I wrapped it round her and she’s very happy with it! lol
a***r
I love these towels. They’re very absorbent and soft.