Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-14 Business days |
| Canada, Europe |
7-14 Business days |
| Australia, New Zealand |
7-14 Business days |
| Central & South America |
7-14 Business days |
| Asia |
7-14 Business days |
| Africa |
12-18 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of oceanbreezegear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
s***e
super cute n soft! Got the grey because not sure if boy or girl yet🥰
Customer
ok super
Q***r
Top
H***t
Very soft and cozy towel, it will be lovely for our new grand baby due in January when he or she comes to visit after swimming in our the pool.
4***r
Worked really hard for this so I switched from one of the tree games to an upgrade wasn’t worth the shot went for a higher level prize and surprise. It was not there so hard ended up getting a easy prize because it was the only one they had available it is kinda cute. Can give it to a neighbor who has a little girl for Christmas Better than wasting it at least will serve purpose. I only needed one day to complete for prize got stuck almost 2 months because the new game steals points when you have 10 that you have to press it makes you actually give 13 to 14 before you get credit for 10 suggest anyone who still with the old tree game stick with it. The new one has way too many issues and takes you 10 times longer to win anything and then when you win a good prize, they always tell you. It’s not available when it’s time to collect and you end up with a lower prize.
В***к
Delivered very early. The material is quality. The seller is responsible. I recommend it.
a***r
10/10
k***r
Got as a baby present, said it was soooo soft and loved it for baby! Thank you!
D***y
This baby bath towel is super soft and pretty cute too. I would definitely recommend getting a few because I know I wish I had gotten more of them.
J***u
Great exact like image, got this free in a game and it came delivered in less than 4days. This will be a gift for a new born hamper
R***e
I got this as the 10 cent gift in the Star Tree game with my leftover points from the original “Growing Cotton” game. It looks just like the photo and it’s much bigger and softer than I imagined! It’s a gift, so I can’t open it, but it seems to be of good quality! 😀
A***y
Played at the GRI for 0,1 cents. The egg is good
H***n
I got for my chihuahua it’s perfect
a***r
Very cute came super fast
Customer
A trick for a dot.
R***l
I just received my package and I loved the towel has very good size, it is very soft and it is just what is published, thank you very much
l***r
excellent quality and good value for money definitely recommend buying this item
A***s
bigger than expected but very cute
g***i
Гарний рушник,не погано вбирає воду
Customer
Excellent Product beautiful, soft, I loved it I recommend it widely
A***J
Got it from prize land for 10¢. It looks cute
D***o
Excellent bath towel for babies. Soft and delicate, very pleased with the product.
L***n
lovely and soft